Our Policies

Minimum Age

Punch Needle: Aged 8 and above

Tufting: Ages 10 to 16 must be accompanied by guardian

Extension Policy 

We charge $20 per extra hour for tufting and $10 per extra hour for Punch Needle workshop, subject to availability.

We charge an extra $20 for express service for rug to receive within 3 days or $50 for on the same day self collection (to allow at least 6 hours grace period)

Payment Policy 

1) Online booking is available.

2) For corporate bookings (and all other questions you may have) please contact us on WhatsApp us at +6592482802. 

3) For enquiries through Whatsapp, make payment via PayNow to UEN Number 53414970K, with your name in Remarks

4) Booking slot will be reserved for 30mins from inquiry, please make payment within the time frame. 

5) Payment and booking confirmation will be made through WhatsApp (for booking made offline)

Rescheduling Policy

You may reschedule once to a date within 2 weeks from the original appointment date, 24 hours before scheduled appointment time. Reschedule slots are subjected to availability. For rescheduling notice given less than 24 hours, cost will apply.

We Do Not offer refunds after payment confirmation. 

No-shows will be considered as slots used.  

Gift Card Policy

Gift cards are valid 6 months from purchase date.

Slots purchased may be used on separate occasions, or all at once with a group.

Giftcards are non-refundable.